(0845) 0000 079
Vintage and Collectable Mobile Phones
Terms of Trade
last updated 22/6/2009
European Union Customers
Customers Outside the European Union
Our refurbished mobile phones are sold with a 60 day warranty.This warranty is valid from the date of delivery, for 60 days including non-working days. The warranty covers existing faults in the item at point of delivery, but does not cover any form of consequential user damage, e.g. dropping the phone, water damage or damage to the firmware (software) on the phone from failed attempts to flash it. Any goods returned with user damage will be subject to repair charges of at least £15 and standard return postage charges of £5 or £7.50. Any phone returned to us and found not faulty will result in a engineers inspection & return postage fee of £15 being charged to you. Our warranty excludes normal wear and tear (superficial marks and scratches).
Days where the phone is out of your possession - e.g. in the postal system or in our repair centre for repair do not count as warranty days. However, all other days, including days where your phone is faulty but not being returned to us or with us DO count as warranty days. Therefore, it is important you return your phone to us as quickly as possible after contacting us and seeking permission for a return. DO NOT post your phone for repair unless we have authorised it. If a phone is faulty please contact firstname.lastname@example.org.
Once a repair or replacement for any component of the phone has been authorised by us, you have 5 working days to return the item to us. If there is a specific problem with returning an item within 5 working days, you must let us know. We reserve the right to refuse a repair/replacement if this timeframe is not kept to.
We usually issue a maximum of one replacement phone, or one repair during the 60 day warranty period. After one replacement or repair we reserve the right to offer a full refund instead of a replacement, or request you repair the phone at your own cost.
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